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FAQ

Frequently
Asked Questions

How do I contact the pharmacy?

  • If you have questions about your medication, we prefer you e-mail your questions to us instead of waiting on the phone for extended time periods due to our high volume of calls. E-mailing is faster and no waiting on the phone. Fill out the form below for questions to our pharmacy

 

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My provider submitted my prescription, now what?

  • A text and e-mail will be sent to you within 24 hours with a link to complete your order online. It will request your delivery address, billing information, current medications and allergies. If you need to add a note to your order, please do this in the "Shipping Notes" field, you do not need to call the pharmacy.

 

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How long does it take to get my medication?

  • After confirming the order online and payment, the medication usually ships within 2-3 business days. You will receive a text message with FED-EX tracking information.

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What if I do not receive a text?

  • If you have not received a text or have problems completing your order online, please email: support@ucprx.com. We will promptly reply to your message.

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What is the easiest way to refill a prescription?

  • When it’s time for a refill go to ucprx.com and click on “QUICK REFILL” to send your refill request to the pharmacy. No need to call, do it on line. If you need to add a note to your order, please do this in the form below, you do not need to call the pharmacy.

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Do you have an auto refill program?

  • YES, If you want an auto-refill for maintenance medications to be delivered to your home before you run out send us an e-mail below and we will set up the auto refill. An authorization will be texted out to fill out. You can cancel at any time.

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DO I NEED A PRESCRIPTION FOR CUSTOM MADE COMPOUNDED DRUGS?

  • Yes, a valid patient-specific prescription is required from a licensed provider.

 

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CAN ANY DOCTOR WRITE A PRESCRIPTION FOR COMPOUNDED DRUGS?

  • Only USA licensed physicians, nurse practitioners, or physician’s assistants can write a prescription.

 

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CAN A NATUROPATHIC PHYSICIAN WRITE A PRESCRIPTION FOR A COMPOUNDED DRUG?

  • Certain Naturopathic physicians have a license to prescribe depending on the state they are located in. Check with your doctor.

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ARE COMPOUNDED PRESCRIPTIONS COVERED BY INSURANCE?

  • Some insurance programs cover compounded drugs. Most HMO’s do not.

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DO YOU PROVIDE OFFICE USE COMPOUNDS?

  • Due to federal regulations, UCP does not sell compounds to providers for office use. All compounds can only be dispensed pursuant to a valid patient-specific prescription.​​

© 2025 University Compounding Pharmacy

1875 3rd Ave, San Diego, CA 92101

Phone: 619-683-2005

Fax: 888-350-5494

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